{"id":822,"date":"2026-07-06T17:55:14","date_gmt":"2026-07-06T22:55:14","guid":{"rendered":"https:\/\/mercadeando.com\/traza360\/?page_id=822"},"modified":"2026-07-06T20:20:04","modified_gmt":"2026-07-07T01:20:04","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/mercadeando.com\/traza360\/libro-de-reclamaciones\/","title":{"rendered":"Libro de reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"822\" class=\"elementor elementor-822\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e46d55 e-con-full e-flex e-con e-parent\" data-id=\"5e46d55\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3ffbdbb e-con-full e-flex e-con e-child\" data-id=\"3ffbdbb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12b83b9 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-shortcode\" data-id=\"12b83b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f839-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"839\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/traza360\/wp-json\/wp\/v2\/pages\/822#wpcf7-f839-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"839\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f839-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<!-- Traza360 | Libro de Reclamaciones Form Template for Contact Form 7 -->\n<div class=\"form-panel\">\n\t<header class=\"form-header\">\n\t\t<div class=\"form-header-title\">\n\t\t\t<h3>Hoja de Reclamaci\u00f3n\n\t\t\t<\/h3>\n\t\t\t<p>Por favor, completa los campos requeridos en el formulario.\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/header>\n\n <!-- Section 1: Consumer Identification -->\n\t<div class=\"form-section-title\">\n\t\t<p><span>1<\/span> Identificaci\u00f3n del Consumidor\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-grid\">\n\t\t<div class=\"form-group full-width\">\n\t\t\t<p><label for=\"fullName\">Nombre Completo \/ Raz\u00f3n Social <span class=\"required\">*<\/span><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"fullName\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"fullName\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Ej. Sof\u00eda Mendoza\" value=\"\" type=\"text\" name=\"fullName\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"form-group\">\n\t\t\t<p><label for=\"docType\">Tipo de Documento <span class=\"required\">*<\/span><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"docType\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" id=\"docType\" aria-required=\"true\" aria-invalid=\"false\" name=\"docType\"><option value=\"DNI\">DNI<\/option><option value=\"CE\">CE<\/option><option value=\"RUC\">RUC<\/option><option value=\"Pasaporte\">Pasaporte<\/option><\/select><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"form-group\">\n\t\t\t<p><label for=\"docNumber\">N\u00famero de Documento <span class=\"required\">*<\/span><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"docNumber\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"docNumber\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Ej. 72635489\" value=\"\" type=\"text\" name=\"docNumber\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"form-group\">\n\t\t\t<p><label for=\"phone\">Tel\u00e9fono \/ Celular <span class=\"required\">*<\/span><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" id=\"phone\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Ej. +51 987 654 321\" value=\"\" type=\"tel\" name=\"phone\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"form-group\">\n\t\t\t<p><label for=\"email\">Correo Electr\u00f3nico <span class=\"required\">*<\/span><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Ej. sofia@ejemplo.com\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"form-group full-width\">\n\t\t\t<p><label for=\"address\">Direcci\u00f3n del Domicilio <span class=\"required\">*<\/span><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"address\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"address\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Ej. Av. Larco 123, Miraflores, Lima\" value=\"\" type=\"text\" name=\"address\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"form-group full-width\">\n\t\t\t<p><label for=\"guardianName\">Nombre del Tutor (si es menor de edad)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"guardianName\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" id=\"guardianName\" aria-invalid=\"false\" placeholder=\"Ej. Juan Mendoza (Padre)\" value=\"\" type=\"text\" name=\"guardianName\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n <!-- Section 3: Claim \/ Grievance Detail -->\n\t<div class=\"form-section-title\">\n\t\t<p><span>2<\/span> Detalle del Reclamo o Queja\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-grid\">\n\t\t<div class=\"form-group full-width\">\n\t\t\t<p><label>Tipo de Solicitud <span class=\"required\">*<\/span><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"claimType\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"claimType\" value=\"Reclamo\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Reclamo<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"claimType\" value=\"Queja\" \/><span class=\"wpcf7-list-item-label\">Queja<\/span><\/label><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"form-group full-width\">\n\t\t\t<p><label for=\"claimDetail\">Detalle del Reclamo o Queja <span class=\"required\">*<\/span><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"claimDetail\"><textarea cols=\"40\" rows=\"4\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" id=\"claimDetail\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Describe con detalle lo ocurrido...\" name=\"claimDetail\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"form-group full-width\">\n\t\t\t<p><label for=\"claimRequest\">Pedido o Solicitud del Consumidor <span class=\"required\">*<\/span><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"claimRequest\"><textarea cols=\"40\" rows=\"3\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" id=\"claimRequest\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\u00bfQu\u00e9 soluci\u00f3n esperas obtener?\" name=\"claimRequest\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\n <!-- Section 4: Declaration -->\n\t<div class=\"declaration-box\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"declarationCheck\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"declarationCheck\" value=\"1\" id=\"declarationCheck\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Declaro que soy el titular del reclamo o queja y que los datos consignados en esta hoja son verdaderos y de mi total conformidad.<\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner submit-btn\" type=\"submit\" value=\"Enviar Reclamaci\u00f3n\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-822","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mercadeando.com\/traza360\/wp-json\/wp\/v2\/pages\/822","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mercadeando.com\/traza360\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mercadeando.com\/traza360\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mercadeando.com\/traza360\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mercadeando.com\/traza360\/wp-json\/wp\/v2\/comments?post=822"}],"version-history":[{"count":28,"href":"https:\/\/mercadeando.com\/traza360\/wp-json\/wp\/v2\/pages\/822\/revisions"}],"predecessor-version":[{"id":866,"href":"https:\/\/mercadeando.com\/traza360\/wp-json\/wp\/v2\/pages\/822\/revisions\/866"}],"wp:attachment":[{"href":"https:\/\/mercadeando.com\/traza360\/wp-json\/wp\/v2\/media?parent=822"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}